Google Business Messages
The settings below are related to the Google Business Messages app.
Installation
- In Nulu Business > Settings > Business Messages > Synchronization, enter a random string in the Client token field and save.
- Open the Business Communications Console (opens in a new tab) and sign in with your Business Messages Google account.
- Click Partner account settings at the top.
- Configure the Webhook by entering the Webhook URL and the Client token, then save the changes. Get these values from Nulu Business > Settings > Business Messages > Synchronization.
- Return to the Business Communications Console (opens in a new tab) and open your partner account.
- Click Service account from the left menu, create a new key, download the key, and open it with a text editor such as Notepad. Copy
private_key
andclient_email
, then paste these values into Nulu Business > Settings > Business Messages > Synchronization.
Testing Your Agent
- To test your agent, visit the Business Communications Console (opens in a new tab).
- Click your brand to enter your brand Overview area.
- Under Agent information > Agent test URLs, click the button suitable for your mobile device and open the link from your mobile device.
Creating a Live Agent for Google Maps
- Open your partner account in the Business Communications Console (opens in a new tab).
- Create a new agent and add Google Maps locations from Left menu > Locations.
- Complete all other information prompts.
- Verify and launch the agent from Left menu > Verify and Left menu > Launch.